Delivery & returns.
BIGK BVTheo Verellenlaan 27
2990 Wuustwezel, Belgium
VAT / enterprise number: BE1034.189.749
Order online for delivery to Belgium, the Netherlands, Germany, France and Luxembourg. For other European destinations, contact team@bigk.be to arrange delivery before ordering.
Delivery costs
Standard delivery costs €6.95 for orders below €100 and is free from €100 in supported countries. The delivery charge is shown at checkout.
Delivery times
Belgium: delivery within 24 hours for orders placed before 12:00. The Netherlands: 48 hours. Germany and France: 3 days. Other European destinations, including Luxembourg: 3–5 days.
Return shipping costs
For a change-of-mind return, you pay the direct cost of return shipping. BIG K does not offer free return shipping for these returns. For return questions, contact team@bigk.be and include your order reference.
Return address
BIGK BV, Theo Verellenlaan 27, 2990 Wuustwezel, Belgium.
Wrong or faulty items
Received the wrong item or a faulty product? Contact team@bigk.be so we can arrange the appropriate solution. Necessary return shipping costs for a legal guarantee remedy are not charged to you.